Woof Walkies Most F.A.Q's
Got some questions you need answering before contacting Woof Walkies?...These are some of our most Frequently Asked Questions.
If you have a different question which we haven't answered below, please Get In Touch and we will try to help.
There are other dog walking and Day Care services out there, why should I use Woof Walkies?
We are an established dog walking business now in it’s 7th year so we have a wealth of knowledge and experience to draw upon.
Day Care and all our pack walks take place on our 10 acres of private, secure land here at HQ so we do not have to worry about vehicles, pedestrians or the unknown which means your dog is safe with us. The dogs are off lead so your dog can socialize and have the exercise it needs.
Our Team are K9 First Aid trained and have been risk assessed by the AA to ensure we are safe drivers.
We are fully insured and fully compliant in all areas of Health and Safety and in a recent Customer Survey 96% said that they would recommend us to their friends and colleagues.
Our team of 10 have all been chosen by Woof Walkies Director, Vicci for their commitment and passion for the role as well as their various skills from previous jobs which lend themselves to growing a small business.
We are members of Pet Services Association, and the proud winners of the Pet Industry Federation’s Pet Service Business of the Year 2017.
What exactly is your Day Care service?
Your dog will be collected by us in the morning in one of our fit-for-purpose and secure vans, usually between 8:15am and 9:15am and will spend his or her time with us and up to 23 other dogs in an off lead environment here at H.Q.
During this time your dog will spend plenty of time in smaller groups running around our 10 acre fields, snoozing in our barn converted Den or playing in the Paddock before being cleaned up and returned home between 4:15pm and 5:30pm.
Is Day Care suitable for every dog?
Whilst the majority of dogs love it here, experience has shown that not every dog is happy and for some dogs being around other dogs all day can be too much.
We will discuss suitability with you and will advise accordingly. An unhappy or unsuitable dog is no fun for them, you or for us.
I am concerned that my dog is not used to being with so many other dogs/is too small/too antisocial, how can I be sure my dog will be OK?
We treat every dog as an individual and will tailor our packs to suit the personalities we have that day.
Whether your dog is the energetic playful type, a dog who is happy just pottering around with his mates or a dog that just wants a bit of peace and quiet we will do our best to keep each dog happy and safe.
We understand that a new dog will take time to settle in, so we keep a close eye on them and will report back to you if we have any concerns.
You can also follow our Facebook Page where we regularly update with photo's of dogs enjoying their day.
What time are your Pack Walks?
Pack Walks usually take place between 1pm and 2pm.
Your dog will be collected by us in one of our fit-for-purpose and secure vans between 11:45am and 12:45pm and taken to Woof Walkies HQ in Nant-Y-Ffrith, where they will spend an hour with their pack having fun and exercise in our fields before being cleaned up and returned home usually between 2:15pm and 3:15pm.
Timings may vary slightly depending on the location of the dogs we have booked that day and the number of packs that we have.
Do you collect my dog or do I need to drop him/her off?
We will collect your dog and drop off again for both Day Care and Pack Walks in one of our fit-for-purpose and secure vans.
If you would rather drop off and pick up your dog yourself, then this can only be done for Day Care and must be after 9am and before 4:30pm with prior arrangement agreed with us.
Can I ask for a specific pick up and drop off time?
The time we get to your home to collect your dog(s) will depend on the location of the other dogs that are also being picked up and dropped off, and of course, the traffic situation on the day.
We will travel the most efficient route for our business, so whilst we will do our best to accommodate your request, a specific time cannot be guaranteed.
How far do you travel to pick up/drop off?
We cover most of the Wrexham area, depending on availability.
We are sorry but we do not currently cover Mold, Chester or Hawarden.
My dog has not been neutered, will you still accept him/her at Woof Walkies?
Yes we will.
However, for male dogs we will monitor your dog’s behaviour closely and if he displays any unreasonable behaviours, such as aggression or excessive and unwanted humping within our pack then we will review the situation with you.
Bitches will not be able to attend during their season or if they display any signs of coming into season (the boys will tell us!)
My dog requires medication during the day will you be able to administer it?
Yes we will.
We will need you to sign a consent form and provide details of the medication but just let us know what and when.
Our team is also K9 First Aid trained so rest-assured, the packs are in safe hands.
Can I follow my dog’s time at WWHQ on social media?
You sure can!
We have a Facebook page where the team post photos and videos of the Day Care and Pack Walks throughout the day.
You can find our Facebook Page here: https://www.facebook.com/woofwalkies/
How many dogs a day do you have at WWHQ?
Our Day Care capacity is currently 24 dogs and our Pack Walks include 3 packs of 8-9 dogs at here for an hour long walk, so on a busy day we can have 50 dogs at WWHQ.
Does my dog need to bring anything to Woof Walkies with him/her?
Your dog will need a collar with your name, address and telephone number on it as per the legal requirement.
Some owner’s like to send a coat with their dog during periods of rain as it can get very muddy here.
If your dog is in Day Care and regularly has a lunch then please provide this and we will ensure that your dog is fed.
Does my dog need to be vaccinated before attending at WW?
Yes, both the regular annual vaccinations (including Parvo, Lepto, Hepatitis, Distemper) as well as an annual Kennel Cough vaccination.
We will need to see the vaccination certificates before your dog can attend for the first time, and may ask for further details annually to keep our records updated.
How much do you charge?
Day Care is £22 per dog. Pack Walks are £13 per dog or £18 for 2 dogs from same household.
Land Hire is £6 for 30 minutes, £8.40 for 60 minutes.
All prices include VAT, Picking up and Dropping off.
Do you do overnight boarding?
No we don't, sorry.
Are you open at weekends and bank holidays?
We do not currently open at weekends or on bank holidays.
What are your hours of operation and contact details?
We operate Monday to Friday 8am until 5:30pm, and the Office is open from 9am until 4pm.
You can reach us by phone: 01978 752183 or email: firstname.lastname@example.org.
You can also follow us daily on our Facebook page: https://www.facebook.com/woofwalkies/
Tell me about Land Hire?
You may hire our secure fields for you and your dog’s private use outside of our operational hours.
You can book either a 30 or 60 minute session where your dog can run around until it’s heart’s content in safe and secure surroundings.
Land Hire is £6 for 30 minutes, £8.40 for 60 minutes inclusive of VAT.
Available outside of our operational hours (after 4:30 on weekdays and all day at weekends), you can book a regular weekly slot with us book on an ad-hoc basis (subject to availability).
Please visit our Land Hire page to read more: https://www.woofwalkies.co.uk/landhire/
How do we pay you?
We will send you an invoice at the end of each month to your registered email address with the amount due and our payment details included.
We prefer to be paid by BACs transfer.
Do you cancel your services when it rains or snows?
No we don’t!
We carry on to the best of our ability in any weather as long as it is safe for us to do so!
We may have to cut walks short if it’s absolutely chucking it down or when the temperatures are really high (seriously high for furry ones). We have only cancelled when the snow has stopped us from getting the vans out of WWHQ and down the road.
How do we register our dog for your services?
Upon enquiry to use Woof Walkies services, we will invite you and your dog to attend a Meet & Greet here at WWHQ so you can see our facilities, discuss our services and we can assess your dog's suitability.
We will need to see your dog’s vaccination records, so please bring these with you, and you will be asked to complete a Registration Form, Dog Walking Consent Form and a Key Retention form.
Please use the button below to Book a Free Meet & Greet session below, and we look forward to meeting you and your pooch.
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